Privacy Policy for Sterling & Stone Bespoke Residences
Sterling & Stone Bespoke Residences ("our", "we", "us") is committed to protecting the privacy and security of the personal information of our clients, prospective clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information when you interact with our services or our online platform.
By engaging with Sterling & Stone Bespoke Residences, you agree to the collection and use of information in accordance with this policy. We adhere to the principles of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Information We Collect
We collect various types of information for different purposes to provide and improve our luxury property management and concierge services to you.
- Personal Data: This includes information by which you may be personally identified, such as name, postal address, email address, phone number, financial information (for property transactions, rental payments, or investment analysis), property details, and specific preferences related to our bespoke services. We collect this data when you engage us for service, express interest in our offerings, or communicate directly with us.
- Usage Data: We may also collect information that your browser sends whenever you visit our online platform. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
Sterling & Stone Bespoke Residences uses the collected data for various purposes, primarily to deliver our high-end services and enhance your experience.
- To provide and maintain our luxury property management and bespoke concierge services.
- To manage your accounts and deliver personalised services, including property oversight, maintenance scheduling, and financial reporting.
- To process transactions, including rental collections, vendor payments, and investment-related analyses.
- To communicate with you, providing updates, service notifications, and responding to your inquiries and requests.
- To improve and personalise your experience on our online platform and in our service delivery.
- To detect, prevent, and address technical issues or security breaches.
- For internal reporting, client relationship management, and business development.
Disclosure of Your Information
We may share your personal information with third parties only in specific circumstances and as necessary to provide our services.
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business and delivering our services, such as maintenance contractors, financial advisors, legal counsel, and technology support. These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
Security of Data
The security of your data is paramount to us. We implement robust physical, electronic, and managerial procedures to safeguard and secure the information we collect to prevent unauthorised access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
Under the Australian Privacy Principles, you have certain rights concerning your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You have the right to request that any inaccurate or incomplete personal data we hold about you be corrected.
- Complaints: If you believe there has been a breach of your privacy rights, you have the right to make a complaint.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please contact us:
- Sterling & Stone Bespoke Residences
- 315 Collins Street, Level 18
- Melbourne, VIC, 3000
- Australia